Skills
The operational toolkit behind every scorecard, audit, and patient-experience win.
Core Competencies
Structured root-cause analysis and continuous improvement across hospital departments.
Led rollout of CRM, Smart App (admin/doctor/patient portals), and helpdesk systems.
Tracked 40 CEO-level parameters and 300+ weekly metrics for business and predictability.
Regular departmental audits to find gaps and drive scorecard-led accountability.
End-to-end ownership of bed availability and patient-related concerns.
Ran scorecard meetings aligning Unit Heads and HODs on progress and priorities.
Organized monthly Patient Experience Committee to uphold service standards.
Managed outpatient and inpatient departments plus corporate health checkups.
Software & Tools
Languages