Experience

From the OT floor to the CEO desk

Nearly four years across patient care coordination and operational excellence in multi-unit hospital networks.

Apollo Spectra Hospital

Current

Jan 2026 – Present

Chembur, Mumbai · Patient Care Coordinator

Working as Patient Care Coordinator for a 16-bedded hospital.
Managing the OP Department, IP Department, and health checkups across the hospital.
Organizing the Patient Experience Committee monthly to maintain high service standards.
Responsible for bed management and all patient-related concerns.
Coordinating 60+ on-call doctors in OPD, 120+ corporate health checkups weekly, and 120+ surgeries monthly.

HCG Cancer Centre

Feb 2023 – Dec 2025

Vadodara · DMAIC, Digital Projects (CRM, Smart App, Helpdesk)

Headed the Operational Excellence department across two hospitals — HCG Vadodara and HCG Rajkot.
Captured 40 centralized parameters reported directly to the CEO desk, plus 300+ weekly parameters supporting business, predictability, resource utilization, and timeliness.
Ran regular departmental audits to surface gaps and propose fixes, organizing scorecard meetings with the Unit Head and all HODs.
Led implementation of digital projects — CRM, Smart App (admin portal, doctor app, patient portal), and helpdesk.
Analyzed recurring problems to lift patient satisfaction, business performance, predictability, and resource utilization.
Proposed improvement logs aimed at overall business growth and stronger patient satisfaction.

SUM Ultimate Medicare

Jul 2022 – Aug 2022 · 2 months

Bhubaneswar · Utilization of Operation Theatre

Managed day-to-day operations of the Operation Theatre.
Attended to patients, liaised with their attendants, and maintained patient file records.
Worked with staff to identify problems and run root-cause analysis.
Planned and managed pre-anesthesia checkups for patients ahead of surgery.
Extended support and coordinated services in line with the Clinical and Nursing teams' requirements.